The safety of you & our staff is our top priority. All policies have been updated to reflect safety precautions needed during the COVID-19 pandemic and will remain in effect until noted otherwise.
Please let us know if you have questions or specific concerns.
General Facility Rules
Treatment rooms will be thoroughly disinfected in between appointments per CDC guidelines.
Friends & family are not able to wait in the lobby for any client that is receiving treatment.
We encourage you to bring your own water. We have single serve water available for after your session.
We request cash gratuities be left in your treatment room before you leave.
Scheduling Your Appointment
Due to our limited schedule, please book at least a day in advance.
Arrive No Earlier Than 5 minutes Before your scheduled appointment.
Please wait for your therapist to greet you & an initial screening.
All Appointment Times Include
Check-in with your therapist to review any health & physical information needed for your treatment.
Time for you to get settled in your room before your treatment starts.
5 minutes for cleaning & disinfecting the room and all equipment at the end of your treatment.
Cancellations or Rescheduling
If you are late for your appointment, it will end at the scheduled time and the full cost will be charged.
We are currently waiving fees for no-shows & same day cancellations.
If you need to cancel the day of your appointment, or know that you will be late, please call At Least 30 minutes Before your scheduled time.
We reserve the right to charge up to the full amount of the appointment for clients that repeatedly no-show or cancel day of.
If you are in need of any special accommodations such as: pregnant, recent injury, or health issues, please notify us at scheduling so we can prepare as needed.
Our Staff Protocols
All staff will be provided PPE supplies, and detailed cleaning with hospital-grade supplies per CDC guidelines will be repeated throughout the day.
Health Intake Forms
You will be emailed a link to fill out a Health Intake Form before your scheduled appointment. We request at a minimum you include any health information relevant to the treatment you will receiving, especially in regards to pregnancy, recent illnesses, surgeries or injuries, and anything affecting your mobility.
All client records are kept confidential and will not be shared with anyone else without the client’s written consent.
Our Massage is Strictly Professional
Any suggestive statements or actions will result in immediate termination of the appointment, and the full amount will be charged.
We are not a doctor, and only occasionally a miracle worker.
Massage & yoga serve as therapeutic tools to enhance well-being, not to substitute medical treatment. Massage therapists are not qualified to diagnose conditions, prescribe treatment, or perform spinal/skeletal manipulations. Any information imparted by the therapist in the course of treatment should not be construed as such.
Our website address is: https://rclifestyle.com.
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