The safety of you & our staff is our top priority. All policies have been updated to reflect safety precautions needed during the COVID-19 pandemic and will remain in effect until noted otherwise.
Please let us know if you have questions or specific concerns.
General Facility Rules
Face masks are required.
Treatment rooms will be thoroughly disinfected in between appointments per CDC guidelines.
Friends & family will not be able to wait in the lobby for any client that is receiving treatment.
We are unable to serve water & tea. Please bring your own bottled water.
We request cash gratuities be left on the massage table before you leave the room.
Scheduling Your Appointment
Due to our limited schedule, please book at least a day in advance.
Arrive No Earlier Than 5 minutes Before your scheduled appointment.
Please wait for your therapist to greet you & an initial screening.
All Appointment Times Include
Check-in with your therapist to review any health & physical information needed for your treatment.
Time for you to get settled in your room before your treatment starts.
5 minutes for cleaning & disinfecting the room and all equipment at the end of your treatment.
Cancellations or Rescheduling
If you are late for your appointment, it will end at the scheduled time and the full cost will be charged.
We are currently waiving fees for no-shows & same day cancellations.
If you need to cancel the day of your appointment, or know that you will be late, please call At Least 30 minutes Before your scheduled time.
We reserve the right to charge up to the full amount of the appointment for clients that repeatedly no-show or cancel day of.
If you are in need of any special accommodations such as: pregnant, recent injury, or health issues, please notify us at scheduling so we can prepare as needed.
Our Staff Protocols
We will be screening all employees before their scheduled shift.
This will include touchless temperature checks & confirmation of no symptoms, or contact with anyone with symptoms or diagnosis of COVID-19.
All staff will be provided PPE supplies, and detailed cleaning with hospital-grade supplies per CDC guidelines will be repeated throughout the day.
All client records are kept confidential and will not be shared with anyone else without the client’s written consent.
Our Massage is Strictly Professional
Any suggestive statements or actions will result in immediate termination of the appointment, and the full amount will be charged.
We are not a doctor, and only occasionally a miracle worker.
Massage & yoga serve as therapeutic tools to enhance well-being, not to substitute medical treatment. Massage therapists are not qualified to diagnose conditions, prescribe treatment, or perform spinal/skeletal manipulations. Any information imparted by the therapist in the course of treatment should not be construed as such.
Any information you submit will only be used to reply to you in answer to your inquiry.
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We use MassageBook to manage our appointments, sales, and general client information. When you click the link to book an appointment, or purchase a gift certificate online, you will be transferred to Royal Care Lifestyle’s online customer portal via MassageBook.com.
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